The samanaga Diaries
The samanaga Diaries
Blog Article
” stated Jerzak. “The users are constantly conscious of what’s likely and they are certain that we’re addressing their problems in a well timed and Qualified way by way of Samanage.”
Samanage will not be so well-known with no purpose. It scored pretty substantial within our take a look at of help desk application solutions and our our overview staff was impressed While using the capabilities and quality of provider furnished by this Instrument.
With an IT Support Catalog, you can define and publish which assist expert services are available on the on the net internet site, much like a procuring cart of small business companies. The catalog also serves as a, for insufficient a better phrase, firewall towards nuisance requests.
A quick deal with for That is to offload the mundane little responsibilities from IT assist and create a self-service portal. Most helpdesk solutions present this aspect, Samanage incorporated. But not all are ITIL-Qualified, in order that they deficiency complete assistance catalog capabilities that Samanage capabilities.
As of March 17, 2025. The above mentioned is provided for informational and academic functions only. There isn't a assurance the expenditure mentioned resulted in beneficial functionality (for understood holdings), or will execute perfectly Sooner or later (for recent holdings). The logos and service marks previously mentioned are classified as the home in their respective proprietors. The knowledge on this Web-site has not been approved, sponsored, or or else permitted by such owners.
He engaged with several of the major players while in the ITSM House, like BMC, Cherwell, and ServiceNow, and participated in demonstrations of each and every program product. “At the end of the day, The larger merchandise weren’t the correct in good shape our surroundings.”
The IT staff at J.F. Brennan located that Samanage presented them which has a simplified software program and components tracking process, and the ability to consider a tool without the need of pulling a file has permitted them to speedily have an understanding of what point out Just about every asset is in. And, the staff has viewed far more substantial variations and development due to the fact relocating for the Samanage.
The one drawback is when you don’t will need A few of these features, your company desk is likely to be carrying avoidable baggage and cost. Intellect that Samanage is ITIL-compliant; in case you’re not gunning for stringent standards or when you’re a small or medium player, make sure to be crystal clear about your specific requires through selling price quotation to prevent purchasing unused extra features.
Gordon cited two benefit propositions of Samanage. Very first, he reported it enables corporations of all sizes to provide excellent IT guidance by streamlining processes, obtaining greater visibility across IT functions, and agility to scale their support desk. “It’s the only real Business Assistance Management program that provides a System to reimagine how IT can produce value to your organization,” Gordon mentioned.
reported Brian website Jerzak, IT director. “We experienced the information, but none of it was at our fingertips. It took us plenty of time and assets to gather it.”
The snapshot watch in the group’s service desk and IT belongings inside the Samanage dashboard has allowed the workforce to carry out some swift reporting, and has supplied visibility into just what the staff is working on and forecasting what their times and weeks might appear like. “It’s reassuring to determine and know that Just about every ticket is getting dealt with,”
“With the Samanage Neighborhood, cellular phone phone calls, Reside chat and social media, Samanage group associates are basically simply a simply click absent to reply questions and accept feed-back.”
For critical particulars on what this service does, how it really works, and often requested questions, see Automate consumer provisioning and deprovisioning to SaaS purposes with Microsoft Entra ID.
“With in excess of 300 staff, our monitoring process of spreadsheets, databases, and email messages could not maintain us in addition to our duties or more substantial assignments,”